Privacy Policy

This Privacy Policy explains how Superior Logistics Ohio, LLC, an Ohio limited liability company (“Superior Logistics,” “we,” “us,” or “our”), collects, uses, stores, and protects information in connection with VAULT (the “Application”), our internal contract, compliance, fleet, and financial operations portal available at TheVault.Delivery.

1. Who we are and how to contact us

Superior Logistics Ohio is the operator of the Application and the party responsible for the information described in this policy.

2. Scope

This policy applies to information processed through the Application, including information entered by authorized users and information retrieved from third-party services that an administrator has connected to the Application. It does not apply to the third-party services themselves, each of which is governed by its own privacy policy.

3. Information we collect

3.1 Information entered by authorized users

Authorized users enter and upload business and operational records into the Application. Depending on the modules in use, this may include: carrier and vendor records; customer and contract records; driver qualification information (which may include names, license and medical-certificate details, and related documents); owner-operator lease records; fleet and vehicle records; work orders and maintenance records; accounts-payable and accounts-receivable records; performance, bonus, disciplinary, chargeback, and property-damage records; and supporting documents and notes.

3.2 Information from connected third-party services

An administrator may connect the Application to third-party services using credentials that the administrator provides. When connected, the Application retrieves data from those services to display and organize it within VAULT. These services may include, among others, Intuit QuickBooks Online, Connecteam, Comdata, IBM MaaS360, dispatch and delivery platforms (such as DispatchTrack and Package.AI), Google Business Profile (reviews), the FMCSA, and background-screening providers. See Section 9 for details.

3.3 Account and technical information

To operate the Application securely, we process user account information (such as name, work email address, and a securely hashed password), session and authentication data, per-user permission settings, and activity logs (such as records of key actions taken in the Application). We may also process standard technical data such as timestamps and error logs.

4. Intuit QuickBooks Online data

Because the Application can connect to Intuit QuickBooks Online, we describe that data separately here.

• What we access. With an administrator’s authorization, the Application uses the QuickBooks Online API to read financial reporting and transaction data — principally Profit & Loss, Balance Sheet, and Sales-by-Product reports, basic company information used to confirm the connection, and, where enabled, accounts-payable (bill) and accounts-receivable (invoice) records.
• Read-only use. The Application uses QuickBooks data on a read-only basis to display reports and records inside VAULT and to generate exports (such as PDF and Excel copies) for authorized internal users. The Application does not create, modify, or delete records in your QuickBooks company through this connection.
• How we store it. QuickBooks connection credentials (including the OAuth client secret and refresh token) are stored in the Application’s server configuration in a restricted, non-public location and are never exposed to the browser or to unauthorized users. Retrieved report data may be cached within the Application to improve performance and continuity of display.
• How we share it. We do not sell QuickBooks data and do not share it with third parties for their own purposes. It is used only within VAULT for the internal purposes described in this policy.
• How to disconnect. An administrator can revoke the Application’s access at any time by removing the credentials in VAULT and/or by disconnecting the app from within QuickBooks Online (Settings → Apps → Disconnect). After disconnection, the Application can no longer retrieve new data from QuickBooks.

5. How we use information

We use the information described above to:

• operate, maintain, and secure the Application;
• display, organize, search, and report on the business records our users manage;
• track compliance deadlines and generate alerts, reports, and exports;
• authenticate users, enforce per-user permissions, and keep an internal audit trail;
• send operational notifications (for example, expiration reminders) to authorized recipients; and
• comply with legal, regulatory, and recordkeeping obligations.

We do not use this information for advertising, and we do not sell it.

6. How we store and protect information

The Application is operated as a private, access-controlled system. We apply reasonable administrative, technical, and organizational safeguards designed to protect information, including:

• individual user accounts with securely hashed passwords and session-based authentication;
• role-based access controls that limit each user to the modules and actions they are permitted to use;
• storage of integration secrets in a restricted server configuration that is not returned to the browser;
• an internal audit log of significant actions; and
• routine backups of Application data.

No method of storage or transmission is completely secure, and we cannot guarantee absolute security. Users are responsible for keeping their credentials confidential and for using the Application in accordance with our internal policies.

7. How we share information

We do not sell personal information. We share information only as follows:

• Connected services. Information is exchanged with the third-party services an administrator connects, solely to provide the Application’s functionality (for example, retrieving reports from QuickBooks or personnel data from Connecteam).
• Service providers. With vendors that help us host, operate, or support the Application, bound by confidentiality and data-protection obligations.
• Legal and safety. Where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Superior Logistics Ohio, our personnel, or others.
• Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate protections.

8. Data retention

We retain information for as long as needed to operate the Application, meet the business and compliance purposes described in this policy, and satisfy legal and recordkeeping obligations (including transportation-industry and tax recordkeeping requirements). When information is no longer needed, we take reasonable steps to delete, archive, or de-identify it. Cached third-party data (including QuickBooks report data) is retained only as needed to display current information and is refreshed or replaced on subsequent syncs.

9. Third-party services

The Application may connect to the following categories of third-party services, each governed by its own terms and privacy policy:

We are not responsible for the privacy practices of these third parties. Please review their policies directly.

10. Your choices and rights

Because the Application is an internal tool, most individuals interact with it as employees or contractors of Superior Logistics Ohio. If you have questions about the information the Application holds about you, or wish to make a request regarding that information, contact us at contact@superiorlogisticsoh.com. We will respond consistent with applicable law and our internal policies. Administrators can disconnect any third-party integration at any time as described in Section 4.

11. Children’s privacy

The Application is a workplace tool intended for adults and is not directed to children. We do not knowingly collect information from children under 16.

12. International use

The Application is operated in the United States and intended for use within the United States. If you access it from elsewhere, you understand that information is processed in the United States.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Continued use of the Application after an update constitutes acceptance of the revised policy.

14. Contact us

Questions about this Privacy Policy or our data practices can be sent to:

Superior Logistics Ohio, LLC
Attn: Legal Dept.
3160 West Fair Avenue, Lancaster, Ohio 43130
contact@superiorlogisticsoh.com